About Me
Highly Motivated Client Relationship Specialist with five years of experience, exceeding customer expectations. Passionate about developing strong relationships with clients and partners through active listening, communication, and problem-solving. Eager to leverage my skills and expertise to help the company achieve its customer service goals.
Work Experience
Client Relationship Specialist - Maxim Indonesia
Maxim is a versatile ride-hailing platform (Ojol) that offers a wide range of transportation and delivery services. Maxim is well known for its competitive pricing and reliable service.
Handled all complaints from drivers and customers by prioritizing empathy and friendly service.
Providing answers to all questions from drivers and customers via email and feedback on the app
Made phone calls to offer vehicle branding programs by providing information about the various benefits and T&C
Involved in city development by assisting branch managers in planning promotional activities and advertising placement
August 2022 - Present
Prudential Insurance Agent - Onevision Agency
August 2021 - August 2022
Onevision Agency is an insurance financial advisor group in Sudirman, Jakarta. It is one of the biggest Prudential Insurance marketing agencies in Indonesia.
Marketed Sharia Insurance with honest and transparent principles by prioritizing maximum protection for clients
Successfully helped many families prepare for financial planning in retirement
Recommended the best financial products to clients based on their respective needs and financial capabilities
Managed the administrative process of submitting claims and assisted at the hospital
Registered with the Indonesian Sharia Insurance Association (AASI) from 2021 - 2023
Marketing Support - PT. Fyfe Fibrwrap Indonesia
September 2020 - March 2022
Fyfe is a General Construction Contractor in Indonesia. It specializes in structural strengthening of buildings, jetties, factories, and bridges. I was involved in the Marketing division with the task specification of client relations.
Successfully built relationships with many consultants and main contractors on many projects in Eastern Indonesia
Assisted the sales team in product presentations to project owners, consultants, and subcontractors.
Conducted monitoring ongoing tenders in Indonesia and approached tender winners
Handled incoming calls and emails related to questions about the company's products and services
Call Center Agent - OVO Indonesia
April 2019 - June 2020
OVO is the first and most prominent digital wallet app in Indonesia.
Successfully resolved all complaints and technical problems from customers via phone call
Involved in the e-KYC process and ensured the validity of new customer's data
Escalated and coordinated with the IT, Operations, and Finance teams to resolve customer issues
2 Sides of Me
With 5 years of in-depth experience in client relationships, I'm an expert in building and maintaining positive relationships with clients.
I'm also skilled in creating social media content, which also includes script writing, content production, video editing, and social media management.
What I've Made
I have created several projects. One of them is this YouTube channel. This is my personal channel, where I share vlogs, and some of my personal thoughts and concerns about the current situation. I do all the processes myself, from filming, editing, voice over, designing thumbnails and writing captions.
Content Creation & Video Editing
Allen Pratama YouTube Channel
Allen Pratama TikTok Account
Another project that I have created is my personal TikTok account. Here, I educate and provide creative ideas on how to make money and some self-improvement content for teenagers. I also do all the processes myself, like filming, editing, dubbing, thumbnail design, writing captions, and SEO.
What do they say?
